It isn't only customer-facing mobile apps that are changing how work gets done at enterprises. These days, the need for mobile apps for employees and clients is also growing, and CIOs are finding they need to step up to the plate and take the lead on mobile app development. Take Craig Richardville, CIO of Carolinas HealthCare System, for example. He oversees multiple teams, each focused on a different clientele (patients, healthcare providers, employees, etc.) and each co-chaired by a business unit leader.
In this issue of CIO Decisions, find out why this setup of IT working closely with the business on mobile app development will soon become more commonplace. Plus, we lay out how a pet insurer invested in technology to connect online and offline data for marketing campaigns; delve into how one longtime CIO found a new meaning for "customer-centric"; examine why CIOs need passion in today's digital age; and more.
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